Transcribe
Converts call recordings or conversation data into readable transcripts. Whether live agents or phone conversation.
AI-Powered Evaluation
Uses advanced natural language processing (NLP) to assess conversations against predefined criteria like empathy, resolution speed, and knowledge accuracy.
Comprehensive Performance Analysis
Kirana AI analyzes agent-customer interactions, assessing key metrics like communication clarity, responsiveness, empathy, and adherence to company policies.
Accuracy Evaluations
Excel RAG Scoring. RAG Scoring evaluates an agent’s response against a retrieval-augmented generation (RAG) system, ensuring that the information provided by agent is accurates.
KIRANA ASSIST
Talk and Chat with Kirana, ask her about anything about your conversation data. For example you can request Kirana to collect all call contains complaints from customers and summarize the statistic.
Best Support
We will monitor closely with you. Assisting you for any difficulties you are facing off.